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  • Tourism: The Business of Hospitality and Travel, Global Edition
    Tourism: The Business of Hospitality and Travel, Global Edition

    For introductory hospitality or tourism courses A comprehensive, international view of the business of tourism The engaging writing style and hundreds of updated industry examples make Tourism: The Business of Hospitality and Travel, 6th Edition, the perfect textbook for students taking their first hospitality or tourism class.It views the industry from a holistic, global business perspective-examining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behaviour, service quality, and personal selling.The thoroughness of content and references also make it suitable for upper-level hospitality and tourism courses.Readings and integrative cases close each part, and end-of-chapter exercises allow students to apply their knowledge and refine their problem-solving and critical-thinking skills.This edition includes new and updated material on social media, event management, timeshares, sustainable and marijuana tourism, and the future of tourism.

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  • Hospitality and Tourism Marketing : Building Customer Driven Hospitality and Tourism Organizations
    Hospitality and Tourism Marketing : Building Customer Driven Hospitality and Tourism Organizations

    Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19.Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back.In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear.This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector.With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic.

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  • Researching Hospitality and Tourism
    Researching Hospitality and Tourism

    "Takes readers systematically through the entire research process from the formulation of the aim to the presentation of the dissertation... a key subject-specific resource in our fields."- Dr Peter Lugosi, Oxford Brookes University "Currently the leading book of its kind... students and other novice researchers will find it accessible and user-friendly.Highly recommended."- Professor Roy C. Wood, University of MacauBob Brotherton offers an uncluttered guide to the key concepts and essential research techniques in hospitality and tourism.By providing an authoritative introduction, students are taken through the issues and decisions that need to be considered to conceive, plan, conduct and write up a research project. With updates to every chapter and an array of practical examples, this new edition takes students step-by-step through each decision and action stage of the research process, from identifying a topic and formulating the research question to carrying out research and analysing findings. A companion website will provide a host of student resources including links to video and web resources, suggested further reading, free to download journal articles, and test questions for each chapter.

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  • Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
    Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

    Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries.Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality.Themes explored include:economic fundamentalscustomer attitudeschatbot adoptionservice qualityFollowing on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events.With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies.Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.

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  • What is continental drift?

    Continental drift is the theory that the Earth's continents were once joined together as a single landmass called Pangaea, and have since drifted apart to their current positions. This movement is believed to be caused by the shifting of tectonic plates beneath the Earth's surface. The theory of continental drift was first proposed by Alfred Wegener in the early 20th century, and has since been supported by evidence such as the matching shapes of continents, similar rock formations and fossils found on different continents, and the presence of mid-ocean ridges and deep ocean trenches. This theory eventually led to the development of the theory of plate tectonics, which explains the movement of the Earth's lithosphere.

  • What is stick drift?

    Stick drift is a common issue with gaming controllers where the analog sticks start to register movement even when they are not being touched. This can cause the in-game character or cursor to move on its own, making it difficult to control. Stick drift can be caused by wear and tear on the controller, dust or debris getting into the mechanism, or manufacturing defects. It is a frustrating problem for gamers and can often require the controller to be repaired or replaced.

  • What is genetic drift?

    Genetic drift is a random process that can cause changes in the gene pool of a population. It occurs when certain individuals in a population reproduce more than others, leading to the random increase or decrease in frequency of certain alleles. Genetic drift is more likely to have a significant impact on small populations, where chance events can have a greater effect on allele frequencies. Over time, genetic drift can result in the loss of genetic diversity within a population.

  • What is Drift Anime?

    Drift Anime is a subgenre of anime that focuses on the sport of drifting, which involves intentionally oversteering a car to make it slide through corners at high speeds. This genre often features intense racing scenes, high-stakes competitions, and skilled drivers pushing the limits of their vehicles. Drift Anime typically combines the adrenaline-pumping action of racing with compelling character development and dramatic storytelling. It has gained popularity among fans of both anime and motorsports for its unique blend of excitement and emotion.

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  • Customer Service for Hospitality and Tourism
    Customer Service for Hospitality and Tourism

    A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice.In essence it is the ‘whys’ and ‘hows’of customer service.Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature.Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research.Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.

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  • Revenue Management for Hospitality and Tourism
    Revenue Management for Hospitality and Tourism

    Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment of the whole field for students and professionals. The first part of the book provides academically rigorous challenging and contemporary material to get to the core of the subject and to make the theory and practice lively, relevant and engaging.Throughout this, and the second section, numerous references to past and present good practice are used- giving insight into best practice in cutting-edge companies leading the revenue management agenda in markets all over the world.The second part of the book is authored by a range of academics and practitioners all currently engaged in revenue management practice, balancing the theory with the best overview possible of best real world practice.Drawn from the widest possible range of sectors including hospitality, car rental, airlines, tour operators, restaurants and advertising it gives an unrivalled industry perspective. The book is designed for students at many levels in universities, business schools, schools of tourism and hospitality studying marketing, pricing, distribution, selling and commercial issues in the service industry.It will also be ideal for practitioners (consulting experts, revenue managers, pricing managers) studying part-time or on CPD programmes requiring a strong theoretical and practical orientation.It will be essential for those working in revenue management, reservations, operations and logistics and generic marketing.

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  • Strategic Management for Hospitality and Tourism
    Strategic Management for Hospitality and Tourism

    Strategic Management for Hospitality and Tourism is an essential text for both intermediate and advanced learners aspiring to build their knowledge related to the theories and perspectives on the topic.The book provides critical and analytical insights on contemporary theoretical models and management practices while enhancing the learning process through worked examples and cases applied to the hospitality and tourism setting.This new edition highlights the rapidly changing socio-economic and political global landscape and addresses the cultural and socio-economic complexities of hospitality and tourism organizations in the new era. It has been fully updated to include: A new chapter on finance, business ethics, corporate social responsibility, and leadership as well as new content on globalisation, experience economy, crisis management, consumer power, developing service quality, innovation and implementation of principles. New features to aid understanding of the application of theory, and spur critical thinking and decision making. New international case studies with reflective questions throughout the book from both SME’s and large-scale businesses. Updated online resources including PowerPoint presentations, additional case studies and exercises, and web links to aid both teaching and learning. Highly illustrated and in full colour design, this book is essential reading for all future hospitality and tourism managers.

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  • Planning Research in Hospitality and Tourism
    Planning Research in Hospitality and Tourism

    Planning Research in Hospitality and Tourism, third edition is an accessible, concise and practical guide to planning, conducting and analysing research in tourism and hospitality. International in scope and appeal, this book provides students with an introduction to the basic principles, research techniques and characteristics of research in the international hospitality and tourism sectors in a straightforward and accessible way.It includes a variety of features throughout to aid understanding and offer practical tips of overcoming potential research issues. This new edition has been fully updated to include:New chapters on mixed methods and how to adopt technology into research practicesMore coverage of research strategies, focus groups, sampling secondary research as well as experimental designNew and updated international case studies and extracts from journals, providing real examples of tourism and hospitality research scenariosStudent and lecturer online resources, including practice datasets for studentsEnriched with insightful case studies throughout, this volume is essential reading for all tourism and hospitality researchers.

    Price: 45.99 £ | Shipping*: 0.00 £
  • What is controller drift?

    Controller drift is a common issue with gaming controllers where the analog sticks begin to register movement even when they are not being touched. This can cause the in-game character or cursor to move on its own, making it difficult to control. Controller drift can be caused by wear and tear on the internal components of the controller, leading to a loss of precision in the analog sticks. It can be frustrating for gamers and may require the controller to be repaired or replaced.

  • What is drift velocity?

    Drift velocity is the average velocity of charge carriers, such as electrons, in a conductor under the influence of an electric field. When an electric field is applied to a conductor, the charge carriers experience a net force that causes them to move with a certain average velocity, known as the drift velocity. This drift velocity is typically much slower than the speed of individual charge carriers due to collisions with other particles in the conductor. Drift velocity is an important concept in understanding the flow of current in electrical circuits.

  • What is Prole Drift?

    Prole Drift is a term used in sociology and economics to describe the phenomenon of downward social and economic mobility experienced by individuals or groups who were previously part of the middle class. This can occur due to factors such as job loss, economic downturns, or changes in the labor market. Prole Drift can lead to financial instability, decreased access to resources, and a decline in social status. It is a concept that highlights the challenges faced by individuals and families as they navigate economic changes and strive to maintain their standard of living.

  • Why does friendship drift apart?

    Friendship can drift apart for various reasons, such as changes in interests, priorities, or life circumstances. Sometimes, distance or lack of communication can also contribute to the drifting apart of friends. Additionally, unresolved conflicts or misunderstandings can strain a friendship and eventually lead to its deterioration. It is important for both parties to make an effort to maintain the friendship and address any issues that may arise to prevent drifting apart.

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