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  • Tourism: The Business of Hospitality and Travel, Global Edition
    Tourism: The Business of Hospitality and Travel, Global Edition

    For introductory hospitality or tourism courses A comprehensive, international view of the business of tourism The engaging writing style and hundreds of updated industry examples make Tourism: The Business of Hospitality and Travel, 6th Edition, the perfect textbook for students taking their first hospitality or tourism class.It views the industry from a holistic, global business perspective-examining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behaviour, service quality, and personal selling.The thoroughness of content and references also make it suitable for upper-level hospitality and tourism courses.Readings and integrative cases close each part, and end-of-chapter exercises allow students to apply their knowledge and refine their problem-solving and critical-thinking skills.This edition includes new and updated material on social media, event management, timeshares, sustainable and marijuana tourism, and the future of tourism.

    Price: 68.99 £ | Shipping*: 0.00 £
  • Hospitality and Tourism Marketing : Building Customer Driven Hospitality and Tourism Organizations
    Hospitality and Tourism Marketing : Building Customer Driven Hospitality and Tourism Organizations

    Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19.Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back.In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear.This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector.With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic.

    Price: 54.99 £ | Shipping*: 0.00 £
  • Researching Hospitality and Tourism
    Researching Hospitality and Tourism

    "Takes readers systematically through the entire research process from the formulation of the aim to the presentation of the dissertation... a key subject-specific resource in our fields."- Dr Peter Lugosi, Oxford Brookes University "Currently the leading book of its kind... students and other novice researchers will find it accessible and user-friendly.Highly recommended."- Professor Roy C. Wood, University of MacauBob Brotherton offers an uncluttered guide to the key concepts and essential research techniques in hospitality and tourism.By providing an authoritative introduction, students are taken through the issues and decisions that need to be considered to conceive, plan, conduct and write up a research project. With updates to every chapter and an array of practical examples, this new edition takes students step-by-step through each decision and action stage of the research process, from identifying a topic and formulating the research question to carrying out research and analysing findings. A companion website will provide a host of student resources including links to video and web resources, suggested further reading, free to download journal articles, and test questions for each chapter.

    Price: 42.99 £ | Shipping*: 0.00 £
  • Ultimate Merchandise Bundle + Free Signed Postcard
    Ultimate Merchandise Bundle + Free Signed Postcard

    Ultimate Merchandise Bundle + Free Signed Postcard

    Price: 59.99 £ | Shipping*: £
  • What is partner merchandise?

    Partner merchandise refers to products that are created in collaboration between two or more companies or brands. These products often feature the logos, branding, or designs of both partners, and are typically sold to promote both brands and reach a wider audience. Partner merchandise can range from clothing and accessories to electronics and home goods, and are often released as limited edition or exclusive items.

  • What is Yaoi merchandise?

    Yaoi merchandise refers to products that are related to the genre of yaoi, which is a genre of fictional media that focuses on romantic or sexual relationships between male characters. This merchandise can include items such as manga, anime, posters, keychains, and other collectibles featuring male-male relationships. Fans of yaoi often enjoy collecting these items to show their support for the genre and their favorite pairings.

  • "Was unordered merchandise delivered?"

    To determine if unordered merchandise was delivered, you should first check your order history or any tracking information to see if there was a delivery made that you did not expect. If you find that unordered merchandise was delivered, you should contact the seller or delivery company to report the issue and inquire about returning the item. It's important to address the situation promptly to ensure that you are not held responsible for any unordered items.

  • What is marine merchandise?

    Marine merchandise refers to products and goods that are specifically designed for use in or related to the marine industry. This can include items such as boat accessories, fishing gear, marine electronics, safety equipment, and other products used for boating, fishing, and water sports. Marine merchandise is often designed to withstand the harsh conditions of the marine environment and to enhance the experience of those participating in marine activities.

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  • Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
    Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

    Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries.Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality.Themes explored include:economic fundamentalscustomer attitudeschatbot adoptionservice qualityFollowing on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events.With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies.Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.

    Price: 31.99 £ | Shipping*: 0.00 £
  • 1Pc Cartoon Makeup Bag Cosmetic Bag for Women, Cute Travel Makeup Organizer Merchandise Large
    1Pc Cartoon Makeup Bag Cosmetic Bag for Women, Cute Travel Makeup Organizer Merchandise Large

    1Pc Cartoon Makeup Bag Cosmetic Bag for Women, Cute Travel Makeup Organizer Merchandise Large

    Price: 1.62 € | Shipping*: 1.99 €
  • Customer Service for Hospitality and Tourism
    Customer Service for Hospitality and Tourism

    A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice.In essence it is the ‘whys’ and ‘hows’of customer service.Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature.Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research.Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.

    Price: 105.00 £ | Shipping*: 0.00 £
  • Revenue Management for Hospitality and Tourism
    Revenue Management for Hospitality and Tourism

    Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment of the whole field for students and professionals. The first part of the book provides academically rigorous challenging and contemporary material to get to the core of the subject and to make the theory and practice lively, relevant and engaging.Throughout this, and the second section, numerous references to past and present good practice are used- giving insight into best practice in cutting-edge companies leading the revenue management agenda in markets all over the world.The second part of the book is authored by a range of academics and practitioners all currently engaged in revenue management practice, balancing the theory with the best overview possible of best real world practice.Drawn from the widest possible range of sectors including hospitality, car rental, airlines, tour operators, restaurants and advertising it gives an unrivalled industry perspective. The book is designed for students at many levels in universities, business schools, schools of tourism and hospitality studying marketing, pricing, distribution, selling and commercial issues in the service industry.It will also be ideal for practitioners (consulting experts, revenue managers, pricing managers) studying part-time or on CPD programmes requiring a strong theoretical and practical orientation.It will be essential for those working in revenue management, reservations, operations and logistics and generic marketing.

    Price: 37.99 £ | Shipping*: 0.00 £
  • What is the difference between a book merchandise shipment and a merchandise shipment?

    A book merchandise shipment specifically refers to the shipment of books, while a merchandise shipment can refer to the shipment of a variety of goods or products. Book merchandise shipments are focused on books as the primary product being shipped, whereas a merchandise shipment can include a wide range of items such as clothing, electronics, or household goods. The handling and packaging requirements may also differ between the two types of shipments based on the nature of the products being shipped.

  • Where can one sell merchandise?

    One can sell merchandise through various channels such as online marketplaces like Amazon, eBay, or Etsy. Additionally, physical retail stores, craft fairs, and pop-up shops are also popular options for selling merchandise. Social media platforms like Instagram and Facebook also provide opportunities for selling merchandise directly to customers. Ultimately, the best selling channel will depend on the type of merchandise being sold and the target audience.

  • What is merchandise at concerts?

    Merchandise at concerts refers to items that are sold to fans at the event, typically featuring the artist or band's branding or logo. These items can include t-shirts, hats, posters, albums, and other memorabilia. Fans often purchase merchandise as a way to show their support for the artist and to have a physical memento of the concert experience. Merchandise sales can also be an important source of revenue for artists and bands on tour.

  • What is a merchandise shipment?

    A merchandise shipment refers to the process of sending goods or products from one location to another. This typically involves packaging the items, arranging for transportation, and delivering them to the intended destination. Merchandise shipments are an essential part of the supply chain and are crucial for businesses to fulfill customer orders and maintain inventory levels. Tracking and managing merchandise shipments efficiently is important to ensure timely delivery and customer satisfaction.

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