Products related to Service:
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Customer Service for Hospitality and Tourism
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice.In essence it is the ‘whys’ and ‘hows’of customer service.Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature.Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. The third edition of this book – like the first and second - is easy to read, very current, and full of references to all the latest research.Chapters cover important topics such as the financial and behavioral consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally.The third edition also pays special attention to the COVID-19 pandemic and how it has altered customer service in the tourism and hospitality sector – a sector that was impacted more than any other due to the crisis. In addition to fresh, up-to-date material, the third edition contains 10 new cases from around the world that focus on how individuals or organizations in the hospitality sector have adapted – and even thrived - during the COVID-19 pandemic.
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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries.Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality.Themes explored include:economic fundamentalscustomer attitudeschatbot adoptionservice qualityFollowing on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events.With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies.Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
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Service Encounters in Tourism, Events and Hospitality : Staff Perspectives
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles.Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge.A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives.This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen.The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
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Tourism: The Business of Hospitality and Travel, Global Edition
For introductory hospitality or tourism courses A comprehensive, international view of the business of tourism The engaging writing style and hundreds of updated industry examples make Tourism: The Business of Hospitality and Travel, 6th Edition, the perfect textbook for students taking their first hospitality or tourism class.It views the industry from a holistic, global business perspective-examining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behaviour, service quality, and personal selling.The thoroughness of content and references also make it suitable for upper-level hospitality and tourism courses.Readings and integrative cases close each part, and end-of-chapter exercises allow students to apply their knowledge and refine their problem-solving and critical-thinking skills.This edition includes new and updated material on social media, event management, timeshares, sustainable and marijuana tourism, and the future of tourism.
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What service is provided in a travel agency?
A travel agency provides a range of services to assist individuals and groups in planning and booking their travel arrangements. This includes offering advice on destinations, arranging transportation and accommodation, and providing assistance with visa applications and travel insurance. Travel agencies also often offer package deals, tours, and other travel-related services to make the planning process easier for their clients. Overall, the main service provided by a travel agency is to help customers plan and book their travel arrangements, ensuring a smooth and enjoyable travel experience.
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What is the accommodation for the middle service at the police in Baden-Württemberg?
The accommodation for the middle service at the police in Baden-Württemberg is a three-year dual training program that combines theoretical education at the police academy with practical training in various police departments. During the program, trainees receive a monthly salary and are provided with accommodation at the police academy. Additionally, they have the opportunity to gain hands-on experience in different areas of police work, such as patrol duty, criminal investigation, and traffic control. Upon successful completion of the program, trainees are appointed as police officers in Baden-Württemberg.
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How can I explain the service and product quality in the hospitality industry using an example?
In the hospitality industry, service and product quality are crucial for ensuring customer satisfaction and loyalty. For example, a luxury hotel may provide exceptional service by offering personalized attention to each guest, anticipating their needs, and going above and beyond to exceed expectations. The product quality in this scenario would include well-appointed rooms, high-end amenities, and gourmet dining options. By consistently delivering top-notch service and products, the hotel can create a memorable experience for guests and differentiate itself from competitors.
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What is the name of the network service Service Host Network Service?
The name of the network service Service Host Network Service is a generic term used in Windows operating systems to represent a group of system processes that handle network-related tasks. These processes manage various network functions such as network connectivity, firewall settings, and network sharing. Service Host Network Service is responsible for ensuring smooth communication between different devices on a network and maintaining network security.
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Hospitality and Tourism Marketing : Building Customer Driven Hospitality and Tourism Organizations
Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19.Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back.In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear.This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector.With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic.
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Researching Hospitality and Tourism
"Takes readers systematically through the entire research process from the formulation of the aim to the presentation of the dissertation... a key subject-specific resource in our fields."- Dr Peter Lugosi, Oxford Brookes University "Currently the leading book of its kind... students and other novice researchers will find it accessible and user-friendly.Highly recommended."- Professor Roy C. Wood, University of MacauBob Brotherton offers an uncluttered guide to the key concepts and essential research techniques in hospitality and tourism.By providing an authoritative introduction, students are taken through the issues and decisions that need to be considered to conceive, plan, conduct and write up a research project. With updates to every chapter and an array of practical examples, this new edition takes students step-by-step through each decision and action stage of the research process, from identifying a topic and formulating the research question to carrying out research and analysing findings. A companion website will provide a host of student resources including links to video and web resources, suggested further reading, free to download journal articles, and test questions for each chapter.
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Service Quality in Leisure, Events, Tourism and Sport
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate.An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector.Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience.Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges.An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
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Revenue Management for Hospitality and Tourism
Written by leading academic and industry experts actively engaged in revenue management, research and teaching this is a new and original treatment of the whole field for students and professionals. The first part of the book provides academically rigorous challenging and contemporary material to get to the core of the subject and to make the theory and practice lively, relevant and engaging.Throughout this, and the second section, numerous references to past and present good practice are used- giving insight into best practice in cutting-edge companies leading the revenue management agenda in markets all over the world.The second part of the book is authored by a range of academics and practitioners all currently engaged in revenue management practice, balancing the theory with the best overview possible of best real world practice.Drawn from the widest possible range of sectors including hospitality, car rental, airlines, tour operators, restaurants and advertising it gives an unrivalled industry perspective. The book is designed for students at many levels in universities, business schools, schools of tourism and hospitality studying marketing, pricing, distribution, selling and commercial issues in the service industry.It will also be ideal for practitioners (consulting experts, revenue managers, pricing managers) studying part-time or on CPD programmes requiring a strong theoretical and practical orientation.It will be essential for those working in revenue management, reservations, operations and logistics and generic marketing.
Price: 37.99 £ | Shipping*: 0.00 £
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How can one travel by train in a service uniform?
One can travel by train in a service uniform by simply purchasing a ticket like any other passenger. It is important to follow the rules and regulations of the train service regarding uniforms, such as ensuring that the uniform is clean and presentable. Additionally, it is advisable to carry identification or proof of employment in case it is requested by train staff. Overall, traveling in a service uniform should not pose any issues as long as one adheres to the guidelines set by the train service.
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Can the room service dishes stay in the room until tomorrow?
It depends on the hotel's policy. Some hotels may allow room service dishes to stay in the room until the next day, while others may require them to be returned to the kitchen for cleaning. It's best to check with the hotel staff or refer to the hotel's information booklet for their specific policy on room service dishes.
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Does the police service belong to the service sector?
Yes, the police service belongs to the service sector. The service sector includes organizations that provide services rather than producing goods. Police services provide a crucial public service by maintaining law and order, ensuring public safety, and upholding the rule of law. Therefore, they are an essential part of the service sector.
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Do you support civilian service or mandatory military service?
As an AI language model, I do not have personal opinions. However, both civilian service and mandatory military service have their own advantages and disadvantages. Civilian service can provide opportunities for individuals to contribute to their communities in non-military ways, while mandatory military service can help ensure national security and provide valuable training and discipline for individuals. Ultimately, the decision to support one or the other depends on the specific needs and values of a society.
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